Legal
Privacy Policy
Last updated
1.Who we are
This website is operated by VELTRIA, a citizenship and residency advisory based in Business Bay, Dubai, United Arab Emirates. For any question about your personal information, email public.publicmail@gmail.com or call +971 54 342 9206.
2.What we collect
When you request a consultation we collect your name, email address and country of residence, and, if you choose to give them, your nationality, telephone number, your objective, who would be included (for example a spouse, children or parents), your timing, the programmes on your shortlist and your message. Our team may add notes and a status to your enquiry. To limit misuse of the form we keep a coded form of your internet address, made with a secret key, for one hour only.
3.Information about your family
If you tell us about family members, including children, we use it only to answer your enquiry. Please share only what is needed and only with their agreement where appropriate.
4.What we do not collect
The Program Finder, the Family Investment Calculator and the Nationality Check work in your browser: what you enter there is not stored or sent to us, unless you choose to continue to a consultation request, which then carries your shortlist. We do not ask for passports, bank statements or other documents through this website. No decision about you is made automatically.
5.Messages and calls
If you contact us by WhatsApp, Telegram, Signal, telephone or email, those services also process your messages under their own privacy terms. We use what you send only to reply to you.
6.How we use your information
We use your information to reply to your enquiry, arrange and hold your consultation and, if you engage us, prepare and follow your application. We do not sell it, use it for advertising or share it with analytics providers.
7.Our reasons for using it
We answer your enquiry because you asked us to and gave your consent on the form; we prepare and follow an engagement because it is needed for the agreement with you; and we keep the website secure because we have a legitimate interest in preventing misuse.
8.Who we share it with
Our service providers: Lovable, which hosts this website through Cloudflare and records technical measurements of each visit (the page address, loading times and a random visit identifier) to monitor performance, and Supabase, which hosts the database that stores enquiries. With your agreement, we also share information with the licensed agents, lawyers or other professionals your application requires. We disclose information to authorities only where the law requires it.
9.Storage outside the UAE
These providers may store or process information in other countries, including the European Union and the United States. We rely on their contractual data protection terms to protect it.
10.How long we keep it
We review enquiries regularly and delete those that did not lead to an engagement no later than 24 months after our last contact. If you become a client, your records are kept for as long as the law requires. The coded internet address is cleared after one hour.
11.Security
Information sent through this website travels over an encrypted connection and is stored in a database protected by access controls. Within VELTRIA only our advisory team can read enquiries; our hosting and database providers operate the systems under their own security obligations. If a breach affects your information, we will inform you and the competent authority where the law requires it.
12.Your rights
You may ask to see, correct or delete your personal information, withdraw your consent, or object to how we use it, under the UAE Personal Data Protection Law and, where it applies to you, the EU General Data Protection Regulation. Email public.publicmail@gmail.com; we reply within 30 days. You may also complain to the UAE Data Office or, in the European Union, to your local data protection authority.
13.Language of this policy
This policy is published in several languages. If the versions differ, the English version prevails.
14.Changes to this policy
When this policy changes, we update it on this page with a new date.